Customer Relationship Management (CRM) Software

Overview

Business Systems (ERP, CRM & POS)

North Carolina, United StatesPosted 14 days agoDeadline: May 7th, 2026

Fit Score

Settle Intelligence

Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.

SUMMARY

RFI for CRM software supporting college engagement, workforce outreach, and student lifecycle management with modern integration and security features.

KEY REQUIREMENTS

Must provide a SaaS solution for student lifecycle management
Must support a shared systemwide baseline or golden image configuration
Must support integration with enterprise systems and external partner systems
Must provide detailed point-by-point responses to RFI items
Must submit responses through the Sourcing Tool
Must adhere to security and compliance standards including SSO, MFA, and FERPA
Must provide implementation methodology and support model

BUDGET

Estimate

$250,000 – $1,000,000

TIMELINE

Issue Date: April 24th, 2026

Clarification Questions Deadline: May 1st, 2026

Addendum Posting: May 6th, 2026

Response Submission Deadline: May 13th, 2026

QUESTION DEADLINE

May 1st, 2026

Issuing Agency

Nc Community College System

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The organization is seeking information from vendors for customer relationship management (CRM) software solutions. The CRM must support colleges' engagement with businesses, employers, and external partners, facilitating workforce outreach, work-based learning coordination, and ongoing employer relationship management.

Additionally, the system should advance tools and technologies for recruitment, enrollment, onboarding, and student engagement. The intended outcome is to develop a procurement strategy for a cohesive, system-level CRM solution. Requirements include role-based access, privacy and security settings, an implementation approach, support model, REST API availability, and real-time data synchronization.

This process aims to collect information from vendors that can inform future procurement activities. Questions regarding the RFI must be submitted by May 1, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.