Customer Online Payment System and Merchant Services

The state of Ohio is seeking a vendor to provide an online payment system and merchant services. The selected provider will be responsible for delivering a Payment Card Industry (PCI) compliant platform that supports web-based payments with various methods, including debit cards, credit cards, electronic checks (ACH), and electronic funds transfers (EFT). The system should also allow customers to make payments via text message and through both PC and mobile web browsers. A robust customer portal is required, enabling users to create and manage accounts, handle payments for one or multiple accounts, store remittance details, and review their billing history.

The solution must be scalable and integrate with existing and planned billing systems across the agency. For merchant services, the vendor will supply merchant account services for credit and debit card processing, including providing credit card terminals and all necessary point-of-sale (POS) equipment for in-person payments, with support for printed receipts and EMV smart chip cards. The merchant services solution must comply with all specifications outlined in the agency's requirements. The contract for these services will have a two-year duration.