Customer Information System Upgrade Project Management and Consulting Services
Overview
Fit Score
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SUMMARY
DESCRIPTION
Hanover County in Virginia is seeking a qualified vendor to provide project management and consulting services for the upgrade of its advanced utility system and customer information system (AUS/CIS) from version 4.1.56 to the latest supported version 5.
The selected vendor will offer consulting, advisory, and coordination support throughout the system upgrade. Key responsibilities include conducting a comprehensive system assessment, developing a data migration plan with validation reports, and establishing a communication and reporting plan for internal and external stakeholders. The vendor will also prepare a go-live readiness plan, address risk mitigation and cutover preparations, and deliver as-built system documentation to detail the final system configuration and integrations.
The primary objective is to implement a fully functional AUS/CIS Version 5 platform, ensuring a seamless transition with no adverse effects on county operations, service delivery, billing processes, or the customer experience.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.