Customer Information System and Self-Service Portal Implementation
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateTIMELINE
Questions due by April 13th, 2026.
Proposals due by April 24th, 2026.
QUESTION DEADLINE
Issuing Agency
The Metropolitan St. Louis Sewer District
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The client is seeking a vendor to provide comprehensive customer information system and customer self-service implementation services. The solution must support billing customers, processing payments, and managing collection activities for delinquent accounts. A critical component of the service is a customer self-service portal, which will allow users to view and pay bills online, update contact information, and submit account inquiries.
The workflow is expected to include robust reporting to identify eligible delinquent accounts, excluding those with active payment arrangements or full payments, as well as batch automation to initiate customer correspondence regarding disconnection and service initiation. Other required capabilities include operating a customer billing call center, enabling electronic bill payment and presentment, supporting lockbox processing, and managing bill printing operations.
Interested vendors should be prepared to address these core needs and participate in a question period, which closes on April 13, 2026.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.