Overview


Business Systems (ERP, CRM & POS)
Kansas City, Missouri, United StatesPosted 27 days agoDeadline: May 1st, 2026

Fit Score


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SUMMARY


Seeking a CRM software solution with multi-channel intake, real-time analytics, integration with various systems, advanced notifications, and AI-assisted workflows.

KEY REQUIREMENTS


BUDGET

Estimate

$150,000 – $500,000

CONTRACT DURATION


12 months

TIMELINE


Open Date: April 10th, 2026

Pre-proposal Meeting: April 17th, 2026

Close Date: May 1st, 2026

Issuing Agency


City Of Kansas City, Missouri

Organization overview and procurement intelligence available on paid plans.

DESCRIPTION


The organization seeks a vendor to provide CRM software capable of handling multi-channel request intake, including both mobile and web applications. The CRM solution must offer multi-lingual functionality and advanced features such as real-time reporting, analytics, and seamless integration with existing systems including Cartegraph, eP&L, Hansen, Routeware, and Esri GIS.

Additional requirements include joint reporting features that allow interested parties to join existing reports, receive updates, and add new information. The software should support mobile app push notifications, automated notifications, and AI capabilities to assist departments with report processing and setting service level agreements (SLAs). Furthermore, AI tools should be available to help end users with the reporting process, ensuring an efficient and adaptable CRM platform.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.

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