Contact Management Software Development Services

Overview

Software, Web & Mobile Development

Dublin, Dublin, IrelandPosted about 1 month agoDeadline: May 4th, 2026

Fit Score

Settle Intelligence

Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.

SUMMARY

Seeking a provider to develop and implement contact management software to enhance customer service and issue resolution, with a ten-year contract term.

KEY REQUIREMENTS

Must provide information to enable assessment under Green Procurement/Sustainable Procurement/Circular Procurement/Life Cycle Costing/Carbon footprint criteria
Must comply with standards such as ISO14001 for higher marks
Maximum length of response is 5 A4 pages
Electronic submission required
Must submit in English

BUDGET

Verified

$5,000,000

CONTRACT DURATION

120 months

TIMELINE

Deadline for requesting additional information: April 22nd, 2026

Deadline for receipt of tenders: May 4th, 2026

Opening date: May 4th, 2026

QUESTION DEADLINE

April 22nd, 2026

Issuing Agency

South Dublin County Council

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

A vendor is sought to develop and implement a contact management software solution aimed at improving digital services, customer care, and issue resolution workflows. The platform should streamline communications and support efficient interaction between service providers and customers.

All questions related to this RFP must be submitted by April 22, 2026. The resulting contract is expected to span a ten-year period, indicating a long-term partnership requirement for ongoing support and enhancements.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.