Contact Center Solution

Overview

Software, Web & Mobile Development

Everett, Washington, United StatesPosted about 1 month agoDeadline: April 23rd, 2026

Fit Score

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SUMMARY

Washington seeks vendors to implement and support a commercial contact center solution for up to 200 users, including SSO integration and Microsoft Teams voicemail transfers.

KEY REQUIREMENTS

Must provide a commercial off-the-shelf contact center solution
Must provide professional services for configuration and design
Must support SSO integration
Must provide remote training for administrators, supervisors, and agents
Must provide post-deployment optimization support
Must maintain insurance coverage as specified in the Pro Forma Agreement
Must comply with Snohomish County non-discrimination policies
Must not be suspended or debarred by any Federal Department or Agency

BUDGET

Estimate

$150,000 – $300,000

CONTRACT DURATION

36 months

TIMELINE

Public announcement: April 3rd, 2026

Questions due: April 10th, 2026

Proposals due: April 23rd, 2026

Highest ranked list: May 21st, 2026

Begin demonstrations: June 1st, 2026

Begin negotiations: June 8th, 2026

Execute contract: January 1st, 2027

QUESTION DEADLINE

April 10th, 2026

Issuing Agency

Snohomish County

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The client seeks a vendor to provide a commercial off-the-shelf contact center solution, including licensing as well as configuration and design services for implementation. The solution must support the creation of up to 200 user accounts for administrators, supervisors, and agents, and include capabilities for SSO integration and voicemail transfers to Microsoft Teams.

Vendors are also expected to deliver post-deployment optimization support to ensure that the solution runs effectively and efficiently. The anticipated contract period is three years. Interested parties are required to submit all questions regarding the RFP no later than April 10, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.