Constituent Resource Management (CRM) System

Overview

Business Systems (ERP, CRM & POS)

Columbus, Ohio, United States; Cleveland, Ohio, United States; Kent, Ohio, United States; Geneva, Switzerland; Independence, Ohio, United States; New York City, New York, United States; Florence, ItalyPosted about 2 months agoDeadline: March 27th, 2026

Fit Score

Settle Intelligence

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SUMMARY

Ohio-based institution requests proposals for a CRM system to enhance student recruitment and engagement through a mobile-friendly, integrable, and customizable platform.

KEY REQUIREMENTS

BUDGET

Estimate

$1,000,000 – $5,000,000

CONTRACT DURATION

60 months

TIMELINE

Monday, March 9th, 2026: RFP issued.

Friday, March 27th, 2026, 4:30 PM Eastern: Proposals due via DynamicForms submission; distribution of proposals received and evaluations to begin the following Monday, March 30th, 2026.

Period of March 30th through April 10th, 2026: Evaluation of proposals received; follow-up questions sent to select respondents AND/OR selection and scheduling of finalists for presentations/interviews, if necessary.

Week of April 13th, 2026, specific date(s) TBA: Vendor presentations, if necessary.

Late April 2026: Anticipated announcement of contract award; drafting and negotiation of contract.

May 2026: Formal execution of contract, and integration logistics with awarded vendor to follow.

Wednesday, July 1st, 2026: Launch of new solution.

Issuing Agency

Kent State University, Procurement Department

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The organization seeks a vendor to provide a constituent resource management (CRM) system tailored to support multi-campus operations and data-driven analytics for new student recruitment. The solution should facilitate the development of a CRM strategy utilizing technology that allows seamless integration with various systems of record, analytics tools, and databases in use by the agency.

Key features should include an application with payment and document management functions that are browser-agnostic, mobile-friendly, and equipped with a customizable, branded self-service interface (such as a portal or webpage). The platform must support an online application process, admitted student checklists, and the ability for users to view awards and scholarships, all optimized for mobile devices.

Additionally, the CRM system should offer a dynamic and user-friendly dashboard, enabling users to customize its appearance and feature sets including custom analytics, recent reports, saved searches and records, application review readiness, and upcoming meetings. All administrative and user-facing functions, such as event registration and portals, must be compatible with both mobile and desktop browsers. The initial contract period is set for three years.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.