Computer-Aided Dispatch and Records Management System Replacement Service
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
RFP Posted: March 9th, 2026
Questions Submission Deadline: March 20th, 2026 by 2:00 P.M.
Addenda and Questions & Answers Posted: March 27th, 2026 by C.O.B.
RFP Submission Deadline: April 16th, 2026 by 2:00 P.M.
Oral Presentation and Negotiations: TBD 2026
Contract Award: TBD 2026
Contract Effective Date: TBD 2026
Anticipated project start date: August 1st, 2026.
Project kick-off meeting: within ten (10) business days after Contract execution.
Major Milestones include: Requirements Validation, Solution Design, Hardware Readiness Test, Software/Application Installation, System Administrators Training, Configuration Phases and Training, Functional Testing, Interface Development & Testing, Integration Testing, Security Testing, Performance Testing, Change Control, Delivery of Documentation, Training Schedules and Dates, Cutover Phase, 90-Day Reliability Testing, System Acceptance.
QUESTION DEADLINE
Issuing Agency
City of Staunton
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The entity seeks a vendor to provide a modern, fully integrated public safety solution, including Computer-Aided Dispatch (CAD), Mobile, and Law Enforcement Records Management System (LERMS) capabilities. The provider should present flexible deployment options, accommodating on-premises, cloud-based, or hybrid architectures for efficient public safety operations.
The proposed system must support contractually defined Service Level Agreements (SLAs) by tracking performance against established service metrics and delivering auditable reports to enforce penalties when SLA standards are not achieved. All system interfaces should be operational in the training environment to support comprehensive user education and readiness.
Solutions utilizing cloud hosting must employ secure public cloud services approved for government users and specifically designed to support 24x7 public safety mission-critical applications. Additionally, the system should provide support for upgrades to future versions of SQL Server, ensuring ongoing platform compatibility and technological advancement.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.