Comprehensive Public Facing Website Redesign Service Using CMS

Overview

Software, Web & Mobile Development

British Columbia, CanadaPosted about 2 months agoDeadline: April 2nd, 2026

Fit Score

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SUMMARY

Seeking a vendor for a full website redesign with CMS implementation, training, content migration, and secure hosting services over a three-year contract.

KEY REQUIREMENTS

Submit a completed and signed Request for Proposals cover page
Submit Proponent Response and Euna Solutions Excel Questionnaire by the closing time
Complete and submit MANDATORY CRITERIA in Appendix C via the Euna Solutions Questionnaire
All submissions must be in English
Proponent Response must be submitted electronically, not by mail, fax, or email
Demonstrate ability to provide long-term services and support to FNHA
Provide a solution offering best value and lowest total cost of ownership
Demonstrate efforts to create long-term socio-economic benefits for First Nation people, businesses, and communities
Demonstrate knowledge and understanding of First Nations culture
Detail how the proposal meets FNHA's service requirements, including innovative approaches
Provide full legal name of business, GST number, and incorporation number
Indicate appropriate business registration number if registered/located outside British Columbia
Confirm WorkSafeBC coverage and provide ID
Confirm necessary liability insurance coverage or willingness to obtain it
Demonstrate financial stability and viability (audited financial statements may be requested)
If a sole proprietor, indicate other clients besides FNHA
Specify customer data storage location
Provide a minimum of three references with contact information
Company must be headquartered in Canada or have Canadian subsidiary/branch offices
Provide details on Canadian operations, including office locations, facilities, employee count, and percentage of workforce in Canada
Describe how the company supports the local economy and communities
Provide total fees in Canadian dollars for the anticipated term
Provide a breakdown of fee structure including licensing, setup, hosting, training, support, hourly rates, and additional fees
Complete Appendix G - Financial Workbook
List all applicable taxes as a separate line
Identify travel costs and incidental expenses
If a First Nations Business (at least 51% ownership), submit a self-declaration form
If a Non-First Nations Bidder, describe business interests of First Nations organizations in the project and submit a First Nations Participation Plan
Provide examples of project experience working with First Nations organizations in Canada
Describe proposed solution meeting requirements in Appendix H, Services, and Deliverables
Proposed platform must align with existing redesign vendor expertise (Expresia or WordPress)
Hosting services must be located within Canada
Provide a detailed description of the approach and methodology, including solution specifications, design, project approach, implementation plan, and timeline
Provide three examples of similar projects, including length, scope, deliverables, firm's role, and success definition
Describe organization/team structure and confirm resource team is based in Canada or the USA
Identify assigned professionals with certifications, educational background, and relevant industry experience
Commit to completing deliverables within the indicated timeframe and provide a proposed schedule
Demonstrate experience in knowledge transfer and building internal capacity for clients
Indicate any value-added services offered
Comment on competitive advantages and differentiators
Decentralized content updates for authorized staff
Intuitive, browser-based drag-and-drop content editor for non-technical users
Configurable user roles and permissions for content workflows
Instant content publishing without code deployments or IT involvement
Robust search features including keyword search, filters, predictive suggestions, and relevance tuning
User-friendly interface with responsive UI design and clear content hierarchy
Support accurate representation of First Nations community names, including Unicode characters, diacritics, and spellings
Support embedding of multimedia (images, audio, video) via simple upload
Support reusable content types, components, references, fields, and validation rules
Provide page templates/layouts and reusable snippets with configurable parameters
Provide time-based scheduling (publish/unpublish), content expiration notices, and conditional rendering rules
Provide full Unicode coverage, configurable typographic rules, and ability to pin authoritative spellings for First Nations names
Provide an asset library with folders/tags, rights metadata, renditions, and usage tracking
Allow for auto responsive images, WebP/AVIF generation, focal point selection, basic transforms, and file size caps
Have SEO controls such as per-page metadata, open graph, Twitter cards, schema.org, and sitemap/robots management
Provide or support REST & GraphQL APIs, schema introspection, filtering/sorting/pagination, delta queries, and robust SDKs
Have Draft/preview APIs, isolated environments, managed promotion of changes, and environment cloning/seeding
Support bulk JSON/CSV import/export with mapping tools, ID preservation, and redirect mapping
Provide automated checks for accessibility basics, required metadata, broken links, and reading level guidance before publish
Support alt-text enforcement, heading structure guidance, color contrast checks, and link text linter for accessibility
Have scalable architecture to support growth in content, campaigns, and functionality
Ensure pages load within 3 seconds with caching, CDN, and image compression
Conform to WCAG 2.1 AA standards (contrast, text alternatives, keyboard navigation)
Have SSL encryption, regular security patching, and vulnerability monitoring
Maintain 99.9% uptime with redundancy and disaster recovery procedures
Deliver consistent and adaptable design across devices and browsers
Include reusable templates, block-based editing, and custom widgets/modules
Provide access controls, change tracking, and content version history
Have role-based authentication and audit trails for governance
Comply with relevant regulations and standards (Healthcare, Canadian/provincial data privacy, PIPA, FNHA security/privacy policies)
Support strong authentication mechanisms (Azure AD, SSO, MFA), minimum 12-character passwords, passphrases, and encrypted credentials
Support data encrypted both at rest and in transit
Have a program to regularly review and update security controls and patch known vulnerabilities promptly
Log all security-relevant events to a secure audit/event log or transmit data securely to an external facility
Protect audit records from deletion, unauthorized disclosure, and modification
Provide a SOC 2 report annually if the application is hosted by the vendor
Have a Business Continuity/Disaster Recovery Plan in place if hosted by the vendor
Vendor support must reside within Canada where access to FNHA resources is required
Configuration and setup plan must provide for sufficient resources and time for system quality assurance testing and user acceptance testing

BUDGET

Estimate

$500,000 – $1,500,000

CONTRACT DURATION

36 months

TIMELINE

The RFP was issued on March 11th, 2026.

Intent to Bid is due on April 1st, 2026.

Proposals must be received by April 2nd, 2026 at 2:00 pm Pacific Time.

Services are expected to commence at the end of April 2026.

The system must be fully implemented no later than early July 2026.

QUESTION DEADLINE

March 26th, 2026

Issuing Agency

First Nations Health Authority

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The client is seeking a qualified vendor to deliver a comprehensive redesign of their public-facing website utilizing a modern content management system (CMS). The scope of work includes the installation, configuration, and customization of the CMS platform, along with configuring workflows for content approvals, setting up user permissions, and establishing governance rules.

Services will also encompass the planning and execution of content migration strategies and tools, as well as providing training for both content authors and editors, supported by detailed training materials and documentation.

The selected vendor will be responsible for site hosting, ensuring the provision and management of a secure and scalable hosting environment. The solution must support automated scaling to accommodate varied web traffic, and include robust backup and restore services with off-site redundancy for enhanced reliability. The contract will run for a period of three years.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.