Comprehensive IT Management and Support Services

Overview

IT Support, Hardware & Networking

Kentucky, United States; Cincinnati, Ohio, United StatesPosted 2 months agoDeadline: March 19th, 2026

Fit Score

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SUMMARY

The government authority in Cincinnati, Ohio requires a vendor for end-to-end IT management, support, and cybersecurity services, including cloud and server administration.

KEY REQUIREMENTS

BUDGET

Estimate

$150,000 – $400,000

CONTRACT DURATION

12 months

TIMELINE

RFQ Released to the Public: February 9th, 2026

Deadline for Written Questions: March 2nd, 2026

Submittal Deadline Date: March 19th, 2026

Public Opening (MS Teams): March 19th, 2026

Selection: April 3rd, 2026

OKI Exec. Comm. Ratification: May 14th, 2026

Notice to Proceed: July 1st, 2026

Services Commence: July 1st, 2026

Services Conclude: June 30th, 2027

QUESTION DEADLINE

March 2nd, 2026

Issuing Agency

Ohio-Kentucky-Indiana Regional Council of Governments

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The government authority in Cincinnati, Ohio is seeking a vendor to provide comprehensive IT management and support services. The selected provider will be responsible for ensuring the reliable, secure, and efficient operation of the authority's technology infrastructure, offering robust support across hardware, software, and network components.

Services will include 24/7/365 remote help desk support with tiered assistance, ticket tracking, and effective resolution management for all IT issues. Responsibilities extend to managing and maintaining physical and virtual servers, including active directory administration, patch and system updates, backup and disaster recovery operations, and storage area network administration.

Cloud services management is required, with a focus on Microsoft 365 administration, user provisioning, license management, and cloud backup operations with offsite replication. The scope also encompasses comprehensive cybersecurity measures, such as firewall management and monitoring, antivirus and anti-malware protection, AI-driven Security Information and Event Management (SIEM), multi-factor authentication, vulnerability assessments, and email security including spam filtering.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.