Comprehensive Digital Client Engagement and Care Coordination Platform

Overview

Software, Web & Mobile Development

West Palm Beach, Florida, United StatesPosted about 1 month agoDeadline: April 8th, 2026

Fit Score

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SUMMARY

The County is requesting information on digital platforms that support client engagement and care coordination for behavioral health and chronic condition management, including mobile apps, care team portals, and analytics functions.

KEY REQUIREMENTS

Provide a description of your firm, services offered, size, locations, qualifications, and experience in delivering digital health, client engagement, or care coordination solutions, including work with public-sector, healthcare, or human services organizations.
Provide an overview of your digital platform, including core functionality, client-facing features, and care team or administrative tools.
Describe the populations supported, including behavioral health, co-occurring conditions, chronic disease, and other public health populations, with de-identified examples of similar programs.
Describe data integration and analytics capabilities, including supported standards, system integration, reporting, and population-level analytics.
Describe security, privacy, and compliance features, including relevant federal and state standards, data governance, and consent management approaches.
Describe implementation and support approaches, including typical implementation timelines, training and onboarding, ongoing maintenance, and technical support.
Describe scalability and flexibility, including ability to serve large populations across multiple providers and customization options.
Provide any additional information, unique capabilities, or considerations relevant to the County's goals and objectives.

BUDGET

Estimate

$500,000 – $2,000,000

TIMELINE

Responses are due on April 8th, 2026.

Issuing Agency

County of Palm Beach

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The County is seeking information from organizations regarding the availability, capabilities, and implementation considerations of a comprehensive digital platform designed for client engagement and care coordination. This solution should support County residents and service providers working with individuals who have behavioral health needs, co-occurring conditions, and other serious chronic medical conditions, including substance use disorders.

The platform should encompass mobile and web applications that facilitate daily check-ins for medication adherence, mood and stress monitoring, appointment reminders, secure messaging, telehealth services, and resources for education and self-management. Additionally, the solution should offer web portals for care teams such as clinicians, case managers, and support staff, featuring tools for triage and alerting, task and workflow management, and population-level data dashboards.

Other key capabilities include risk stratification, automated flagging of risks, and human-in-the-loop decision support. Advanced analytics functions are also sought to assist in program evaluation and informed service planning.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.