Cloud-Native Contact Centre as a Service Solution and Implementation Services

Overview

Data Analytics, AI & Cloud Hosting

Victoria, British Columbia, CanadaPosted about 1 month agoDeadline: April 17th, 2026

Fit Score

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SUMMARY

This RFP seeks a vendor to deliver and implement a cloud-native contact centre solution integrated with existing enterprise systems, supporting B2C, B2B, and B2E channels in British Columbia.

KEY REQUIREMENTS

Must be based on Genesys Cloud CX, Five9, or NICE CXone
Must be a single Prime Proponent responsible for end-to-end delivery
Must provide a signed Proponent Declaration Letter
Must be submitted electronically via BC Bid
Must provide a minimum of two references from organizations of similar size and complexity
Must comply with BC FOIPPA and Canadian data residency requirements
Must provide post-implementation support and stabilization services
Must be able to integrate with Microsoft 365, Azure Active Directory, and existing CRM platforms

BUDGET

Estimate

$500,000 – $2,000,000

CONTRACT DURATION

36 months

TIMELINE

Enquiries deadline: April 10th, 2026

RFP closing time: April 17th, 2026

Short-listed Proponents advised by: April 30th, 2026

Short-list Proponent demonstrations: May 11th – 14th, 2026

QUESTION DEADLINE

April 10th, 2026

Issuing Agency

British Columbia Pension Corporation

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The organization seeks a vendor to provide a comprehensive cloud-native contact centre as a service (CCaaS) solution, including full implementation services. The chosen solution must operate seamlessly within an enterprise ecosystem and interface securely and scalably with existing systems, such as Microsoft 365, Azure Active Directory, CRM platforms, workforce management tools, and other critical business applications.

The vendor will be responsible for the end-to-end delivery of the solution, which comprises implementation, integration with current infrastructure, stabilization, and transition to steady-state operations. This contact centre platform will support agents serving plan members (B2C), employer organizations (B2B), and internal staff (B2E) across voice, digital, and emerging communication channels.

The contract period for these services is set for three years.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.