Cloud-Hosted Computer Aided Dispatch System Acquisition and Implementation

Overview

Public Safety, Security & Fire

Abilene, Texas, United StatesPosted about 1 month agoDeadline: May 20th, 2026

Fit Score

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SUMMARY

The city is requesting proposals for a cloud-hosted computer aided dispatch system with integrated records management and case management to support citywide public safety operations.

KEY REQUIREMENTS

BUDGET

Estimate

$500,000 – $2,000,000

CONTRACT DURATION

18 months

TIMELINE

RFP Issued: March 29th, 2026

Mandatory Preproposal Meeting: April 7th, 2026

Questions Deadline: April 17th, 2026

Responses to Questions: May 1st, 2026

Proposals Due: May 20th, 2026

Project Completion: September 30th, 2027

QUESTION DEADLINE

April 17th, 2026

Issuing Agency

City Of Abilene

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The city is seeking a vendor to provide and implement a modern, enterprise-grade cloud-hosted Computer Aided Dispatch (CAD) system. The solution must feature an integrated Records Management System (RMS) and case management capabilities, serving as the foundational platform for public safety dispatch operations across departments including Police, Fire, Emergency Medical Services (EMS), animal control, and other municipal agencies.

Currently, the city utilizes the Spillman Flex CAD platform, which is limited by its lack of centralized analytics, modern GIS integration, cloud-native architecture, and efficient multiagency workflows. The desired solution will include platform licensing, deployment services, data migration from the existing on-premises system, integration with critical public safety and IT systems, as well as role-based training and post-implementation support.

Key features include robust mobile and field user functionality, comprehensive records management and compliance capabilities, call intake and dispatching, advanced GIS mapping and routing, modern user interface and experience, resilient cloud hosting, and compatibility with Microsoft platforms. A mandatory pre-bid meeting is scheduled for April 7, 2026, and all vendor questions must be submitted by April 17, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.