Cloud-Hosted Case Management System
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateTIMELINE
Issued: March 12th, 2026
Letters of Interest Due: April 7th, 2026, 2:00PM Eastern
Issuing Agency
New York State Unified Court System, Office of Court Administration
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
Vendors are invited to submit information for the provision of a cloud-hosted case management system designed to facilitate comprehensive case management across a variety of court and non-court programs. The envisioned solution should enable automated processes for case intake, referral, scheduling, workflow management, and case closure, all within a secure, user-friendly, and accessible environment.
Key requirements include role-based access for court staff, practitioners, and external partners; seamless integration with existing court case management systems, electronic filing systems, and related platforms; and the ability to generate reports, dashboards, and support program evaluation. The system must ensure the secure handling of sensitive data, with particular attention to the segregation of court-referred and non-court-referred information. Additionally, the capability to incorporate emerging technologies, such as process automation or AI-assisted features, is highly desirable.
The solution should prioritize accessibility and language access, ensuring it accommodates a diverse user base. Vendors should detail their approach to integration, security, and support for evolving technology needs.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.