Cloud-Based VoIP Telephone System

March 20th, 2026: Release of RFP.

April 3rd, 2026 at 4:00 p.m.: Deadline to receive written questions from Respondents.

April 10th, 2026 at 4:00 p.m.: Deadline for the District to issue Addenda to answer questions.

April 29th, 2026 at 4:00 p.m.: Deadline for Submittals in response to RFP.

Week of May 6th, 2026: Interview notifications and interviews, if any, of the Respondents.

Anticipated by mid-May: Notice to selected Respondent(s) for contract negotiation.

Before May 31st, 2026: Anticipated contract approval.

The project seeks a vendor to provide a comprehensive cloud-based Voice over Internet Protocol (VoIP) telephone system. The solution should incorporate an emergency notification and paging system, along with a redundant analog line solution as backup. The selected VoIP system must include standard PBX features such as auto-attendants, hunt groups, and voicemail-to-email with transcription functionality.

Key requirements include robust caller ID authentication to prevent school calls from being mislabelled as 'Spam Risk' on recipient mobile devices; compliance with SMS and MMS regulations; and full E-911 compliance, ensuring all necessary licenses, routing, and location management are included for FCC standards. Vendors must also ensure high call quality, maintaining a Mean Opinion Score (MOS) of at least 4.0, with jitter below 30ms and packet loss under 1%.

All vendor questions must be submitted by April 3, 2026. An ideal solution will provide reliability, regulatory compliance, and enhanced communication features for district-wide use.