Cloud-Based Unified Communications System and Implementation Solution

Overview

IT Support, Hardware & Networking

Temple Terrace, Florida, United StatesPosted about 2 months agoDeadline: March 25th, 2026

Fit Score

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SUMMARY

Florida agency seeks a modern UCaaS solution with voice, messaging, call center, security, SSO integration, archiving, and mobile support, including full implementation services.

KEY REQUIREMENTS

BUDGET

Estimate

$500,000 – $1,500,000

CONTRACT DURATION

60 months

TIMELINE

RFP Release Date: February 10th, 2026

Last Day for Written Inquiries to be Received by the City: March 3rd, 2026, by 5:00pm

Anticipated Posting of Responses to Inquiries: March 10th, 2026

Sealed Proposals Due and Opened: March 25th, 2026, by 3:00pm

Last Day of Evaluating Written Proposals: April 15th, 2026

Last Day of Software Demonstrations: May 13th, 2026

Publish Notice of Intent to Award: June 1st, 2026

Last Day of Discovery Sessions: June 19th, 2026

Contract Negotiations Complete: July 7th, 2026

Council Approval: July 21st, 2026

Implementation Begins: July 22nd, 2026

QUESTION DEADLINE

March 3rd, 2026

Issuing Agency

City of Temple Terrace

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The agency is seeking a vendor to provide a cloud-based unified communications system along with a comprehensive implementation solution. The desired platform should deliver a modern, scalable, and secure Unified Communications as a Service (UCaaS) that is fully hosted and capable of supporting a wide range of communication needs.

Key requirements include support for voice calling and call control, advanced hosted call center/contact center capabilities with analytics, call routing, and supervisor management tools. The solution must be able to integrate with Active Directory (AD) and/or Single Sign-On (SSO) systems. Additionally, archiving and retention features for call logs, chat messages, and other records are essential to ensure compliance with public records requirements.

The system must provide secure mobile application support, ensuring city data remains segregated from personal device content, as well as robust messaging and collaboration features. Mobile and remote connectivity, full administrative and reporting tools, high availability, disaster recovery, and strong security and regulatory compliance are all critical components of the solution.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.