Cloud-Based Ticketing and Customer Relationship Software

An Ontario-based agency is seeking a vendor to provide a cloud-based ticketing and customer relationship management (CRM) software solution for a one-year contract. The desired software should offer a fully functional and secure ticketing system that supports operational needs, comprehensive reporting, and enhances the overall customer experience.

Key requirements include system implementation, configuration, and the ability to generate detailed analytics. The platform must be customizable to accommodate unique agency requirements, including event setup workflows, various ticket types, pricing structures, discount codes, and seating maps. Additional features should include attendance tracking, scanning analytics, a responsive online ticketing portal compatible with desktop and mobile devices, and a box office interface designed for high-volume in-person or phone sales.

The solution should support both digital and print-at-home ticket delivery, integration with mobile and digital wallets, and provide built-in marketing and communications tools. Essential functionalities such as email confirmation templates, automated messaging, promo code generation, and sales campaign management are also required. Vendors interested in this opportunity should ensure their solution aligns with these specifications for the duration of the one-year contract.