Cloud-Based Telemedicine and Resident Communications Solution

Overview

IT Support, Hardware & Networking

Washington, United States; Chehalis, Washington, United States; Snoqualmie, Washington, United States; Olympia, Washington, United StatesPosted 2 months agoDeadline: May 7th, 2026

Fit Score

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SUMMARY

A Washington agency seeks a cloud-based telemedicine and communications platform with tablet deployment to enable secure interactions and programming access for juvenile residents.

KEY REQUIREMENTS

BUDGET

Verified

Up to $1,000,000

CONTRACT DURATION

24 months

TIMELINE

DCYF Posts Competitive Solicitation: March 6th, 2026

Pre-Bid Conference: March 13th, 2026

Bidder may submit written questions until 5 p.m. Pacific Time: March 19th, 2026

DCYF will post responses to written questions as an Amendment: March 24th, 2026

Bidders may submit written Complaints: April 30th, 2026

DCYF Issue Additional Amendments to RFP: May 7th, 2026

Bidder must submit Response by 5 p.m. Pacific Time: May 7th, 2026

Evaluation of written Responses: May 11th-15th, 2026

Oral presentations (Required): May 18th-21st, 2026

Announce Apparent Successful Bidder(s) and notify Unsuccessful Bidders: May 27th, 2026

Unsuccessful Bidders may request a Debriefing conference: June 1st, 2026

Holds Debriefing conferences, if requested: June 4th, 2026

Bidder Protests: June 11th, 2026

Negotiate Contract: June 22nd, 2026.

Estimated Contract start date: July 1st, 2026 or upon Contract Execution

QUESTION DEADLINE

March 19th, 2026

Issuing Agency

Washington State Department Of Children, Youth, And Families (Dcyf)

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

A Washington-based agency is seeking a qualified contractor to provide a secure, cloud-based telemedicine and resident communications application solution, including tablet hardware. The proposed system will enable young people within the agency's care to securely connect with healthcare providers, legal representatives, approved family members, and other authorized contacts, while also granting access to rehabilitative, educational, vocational, and wellness programming via approved digital platforms.

The solution should be delivered as a Software-as-a-Service (SaaS) platform, operable on either agency or vendor-managed network infrastructure. Deployment and configuration must include ruggedized tablet devices or support for agency-owned, approved hardware. The initial implementation targets secure agency facilities, with provisions for future expansion to community locations.

Key requirements include secure authentication, role-based access, encryption, monitoring, and audit trails, with compliance for all privacy, security, and records retention regulations. The contractor will also be responsible for maintenance services such as routine software updates, security patching, performance monitoring, and compatibility updates. Technical support should include helpdesk access during regular business hours, after-hours support for critical incidents, structured incident management, and thorough documentation for significant issues and system changes.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.