Cloud-Based Rider Information and Trip Planning Platform
Overview
Fit Score
Settle Intelligence
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SUMMARY
DESCRIPTION
A public transit agency in Washington is seeking a vendor to provide a comprehensive cloud-based platform aimed at enhancing the rider experience. The solution should deliver real-time transit service information, facilitate trip planning, and support two-way communication between riders and the transit agency. The platform is expected to be accessible via both mobile applications (iOS and Android) and web browsers.
Key functionalities include integration with existing transit data systems, robust tools for managing live service updates such as detours or service changes, and features for customer engagement and communication. The platform must support planning and analytics needs, offer an administrative portal, and ensure accessibility with support for multiple languages. Additionally, security and privacy standards must be met, and the solution should be adaptable for future needs and integration with other agency systems.