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Cloud-Based Recreation Software Implementation and Support Solution

Overview


Business Systems (ERP, CRM & POS)
Littleton, Massachusetts, United StatesPosted about 2 months agoDeadline: March 27th, 2026

Fit Score


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SUMMARY


The client requires a comprehensive cloud-based platform to manage recreational programs, facility bookings, memberships, and financial oversight with robust security and modern usability features.

KEY REQUIREMENTS


BUDGET

Estimate

$150,000 – $450,000

CONTRACT DURATION


36 months

TIMELINE


March – Award contract and complete a detailed schedule for software implementation.

April – Configuration of software to Littleton Parks, Recreation, and Community Education department requirements.

May – Data Migration, if desired. Mid-May: Start staff training. Last week of May: Start campaign for current system account holders to create new accounts.

June – Continue staff training and provide ongoing support and updates. Last week of June: All fall 2026 programs are fully entered and registrations are open.

July – Continue staff training and provide ongoing support and updates.

Ongoing support and updates will continue.

QUESTION DEADLINE


March 23rd, 2026

Issuing Agency


Littleton Parks, Recreation, And Community Education

Organization overview and procurement intelligence available on paid plans.

DESCRIPTION


The client seeks a vendor to implement and support a cloud-based recreation management software solution. This platform will serve as the primary system for organizing recreational programs, facility rentals, memberships, online registration, point-of-sale transactions, and facilitating public communication.

The software must streamline registration and scheduling, offering a user-friendly public interface accessible across desktop, tablet, and mobile devices. Key functionalities include centralized program management, comprehensive administrative tools, staff access management, and robust reporting capabilities. The system should allow for customizable passes, automated tracking of usage and renewals, and a dynamic real-time reservation system to efficiently manage amenities with smart scheduling to prevent double bookings.

Additional requirements include compatibility with multiple receipt printers and cash drawers, integrated payment processing with strong security standards—such as end-to-end encryption, advanced tokenization, and fraud detection. The solution must support real-time data synchronization via secure cloud-based storage and flexible data exports (Excel, PDF, HTML). It is expected that the solution will replace legacy systems, enhance financial oversight of all programs, and offer high reliability, data integrity, and disaster recovery features.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.

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