Cloud-Based Mobile Ticketing Fare Collection Software

Release of RFP: March 6th, 2026

Deadline for Receipt Questions: March 25th, 2026

Release of Last Addendum: April 8th, 2026

Receipt of Proposals: April 29th, 2026

Review of Proposals: May 4th–8th, 2026

Software Demonstrations: May 11th and 13th, 2026

Recommendation to Award Contract: May 20th, 2026

The organization is seeking a vendor to provide a cloud-based mobile ticketing fare collection software solution. The selected vendor will deliver a comprehensive mobile ticketing system, which includes a mobile ticketing application, a web-based administration platform, and all necessary backend systems, services, and communications. The system should support both fixed route and paratransit fare products, account management, trip reconciliation, and robust reporting features.

The scope of work includes the purchase and implementation of the mobile ticketing solution for fixed route and paratransit transit services. Vendors will be responsible for managing certification, release, and ongoing maintenance of mobile ticketing applications for each operating system's application store. The system must accommodate high volumes of users and fully comply with current ADA accessibility guidelines for both web and mobile platforms. The app should maintain compatibility with the latest versions of Google's Android and Apple’s iOS, and allow tickets to be stored both in the cloud and on devices to enable offline validation.

The contract will have a duration of three years. All questions regarding this RFP must be submitted no later than March 25, 2026.