Cloud-Based Improvement and Problem Solving System

Overview

Software, Web & Mobile Development

California, United StatesPosted about 1 month agoDeadline: May 1st, 2026

Fit Score

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SUMMARY

California is seeking a cloud-based system for improvement capture, problem solving, analytics, and process enhancement, including integration, support, and secure information sharing.

KEY REQUIREMENTS

Minimum 3 years of experience implementing continuous improvement, incident reporting, or problem-solving software platforms.
Must be registered with an active System for Award Management (SAM) ID.
Must agree to use the County's standard contract template without substantive modifications.
Must provide evidence of background security checks and yearly security awareness training for all employees and subcontractors.
Employees for the project must be located in the United States.
Must maintain specified insurance coverages including Comprehensive General Liability, Motor Vehicle Liability, Professional Liability, and Cyber Liability.
System must be HIPAA-compliant and support integration with Okta, Active Directory, and potentially Epic or other EHR systems.

BUDGET

Estimate

$150,000 – $500,000

CONTRACT DURATION

36 months

TIMELINE

RFP Released: March 27th, 2026

Deadline for Questions, Comments and Contract Exceptions: April 3rd, 2026

Question Response Deadline: April 10th, 2026

Proposal Due Date and Time: May 1st, 2026

Interviews (tentative): May 18th, 2026

Anticipated Contract Award Date: August 11th, 2026

QUESTION DEADLINE

April 3rd, 2026

Issuing Agency

County Of San Mateo

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The client seeks a vendor to provide a comprehensive cloud-based improvement and problem-solving system. This solution must encompass software provisioning, system configuration, integration with existing infrastructure, staff training, ongoing technical support, and maintenance.

Key functional requirements include the ability to support a wide range of improvement opportunities—such as problems, ideas, and grievances—with options for anonymous submission. The system must enable strategic capture and monitoring of improvements, facilitate collaboration and transparency among users, and provide tools for lean problem-solving methodologies like root cause analysis, visual management, and structured learning cycles. Data analytics features should deliver actionable insights and the ability to forecast future performance trends.

A focus on information security is essential, with mechanisms to protect confidential and sensitive data while still supporting appropriate sharing of knowledge and solutions. The system must offer an intuitive user interface requiring minimal training and integrate with single sign-on authentication via Okta.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.