Cloud-Based Implementation, Maintenance and Support for Online Crime Reporting Software
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
RFP issue date: March 25, 2026
Deadline for Questions: April 15, 2026
Deadline to post responses to Proponent Questions: April 17, 2026
Deadline for Issuing Addenda: April 17, 2026
Submission Deadline: April 22, 2026
Rectification Period: Two business days
Target Effective Date: Upon Award
QUESTION DEADLINE
Issuing Agency
The City Of Calgary
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
A vendor is sought to supply, implement, maintain, and provide ongoing support for a modern, scalable online crime reporting solution designed to replace the current legacy platform. The new solution must enhance accessibility, operational efficiency, and community engagement, while offering customization to adapt to evolving police and public requirements.
The solution will include a user-friendly public portal that allows community members to report incidents such as property damage, lost or stolen items, crimes against persons, and other intelligence-related matters. It should support community engagement objectives, organizational goals, and reporting needs, with configurable options for language and guidance text to foster trauma-informed, non-judgmental reporting experiences. Ongoing support, active updates, and adherence to modern standards for security, usability, and functionality are required.
The software should handle a broad range of incident types, including crimes against persons (e.g., hate incidents, historic assaults), property offences (such as break, enter, and theft), and general information reports. Technologies such as artificial intelligence and alternative voice call services are encouraged, along with features that provide investigative insights and enhance user experience. The solution must ensure equitable access through multilingual support, mobile compatibility, and intuitive design, as well as facilitate transparent information sharing with case status updates and clear communication regarding service delivery.
The contract period is twelve years. All questions about the RFP must be submitted by April 15, 2026.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.