Cloud-Based Hosted Telephony System
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Release Date: March 6th, 2026
Cutoff for questions: April 6th, 2026
Proposal Due Date: April 14th, 2026 at 1:30 PM EST
Bids will be read: April 14th, 2026 at 2:00 PM EST
Estimated 60-month phased implementation project, with migration from CUCM to the new hosted telephony solution likely requiring one to two years.
QUESTION DEADLINE
Issuing Agency
City of Toledo
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The organization is seeking a vendor to provide a cloud-based hosted telephony system that will unify users on a single platform featuring modern communication capabilities. This new solution is intended to replace the current Cisco Unified Communications Manager (CUCM), telesystem hosted services, and Centrex lines presently supporting operations.
The proposed cloud telephony system will serve as the central hub, headend, and primary data center within the organization's wide-area network (WAN). The initiative aims to improve communications effectiveness by leveraging advanced features and functionalities present in current cloud solutions. The contract period for this engagement will be one year.
Vendors interested in this RFP must submit any questions regarding the solicitation by April 6, 2026.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.