Cloud-Based Crisis Intervention Software
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
RFP Released: March 17th, 2026
Question & Answer Due Date: March 25th, 2026, 4:00 PM
RFP's Due: April 2nd, 2026, at 4:00 PM
Anticipated Contract Start Date: April 22nd, 2026
Contract Completion Date (full system implementation and go-live): June 10th, 2026
QUESTION DEADLINE
Issuing Agency
Franklin County Pennsylvania
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
A vendor is sought to provide a cloud-based crisis intervention software platform for service providers in Pennsylvania. The system will integrate crisis intervention processes by enabling providers to map crisis situations and use a unified platform for tracking and monitoring various activities, including 988 call center operations, crisis hotline calls, walk-ins, mobile crisis dispatches, and follow-up contacts.
The platform is expected to facilitate seamless communication among crisis personnel, improve continuity of care, and support centralized, real-time collaboration. Enhanced data collection, robust reporting, and advanced performance tracking features will drive better service delivery and inform improved crisis response strategies. The platform will also offer mobile dispatch capabilities and respond efficiently to incoming requests across multiple crisis channels.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.