Cloud-Based Contact Centre Platform
Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Quotation to be received by April 10th, 2026
Tentative start date is May 1st, 2026
QUESTION DEADLINE
Issuing Agency
UNHCR
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
An organization is seeking a cloud-based contact centre platform to enhance donor communications and fundraising operations. The platform must facilitate both outbound telemarketing campaigns and inbound donor support calls, thereby supporting donor acquisition, stewardship, and emergency fundraising initiatives.
The solution should be secure, scalable, and user-friendly, enabling independent management of donor engagement activities while ensuring complete control over donor data. Required features include full CRM integration, reporting and monitoring tools, telemarketing automation, and robust call management functions such as automated dialing and the ability to handle both domestic and international calls. Additional requirements involve advanced campaign management tools, including lead segmentation, call wrap-up options with editable categories, free text fields for agent notes, real-time supervisor dashboards, call outcome tracking, and a customizable reporting system.
The platform must ensure call recording and security, support comprehensive campaign performance monitoring, and offer high operational efficiency to improve overall fundraising outcomes.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.