Cloud-Based Computerised Maintenance Management System Configuration and Support Services

Overview

Construction, Facilities & Maintenance

South AfricaPosted 29 days agoDeadline: April 23rd, 2026

Fit Score

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SUMMARY

Seeking a provider for configuration and support of a cloud-based CMMS with advanced call logging, incident management, and real-time analytics features.

KEY REQUIREMENTS

Must be an accredited and licensed reseller of the proposed CMMS
Must submit documentary proof from the product owner of accreditation
Must have a minimum of three relevant contactable references of similar work done in the past 5 years
Must be tax compliant with SARS
Must provide a detailed project plan
Must be able to provide training to the IDC Facilities Management team
Must support integration with existing IDC systems including Building Management and Security systems
Must provide a B-BBEE verification certificate or sworn affidavit
Must provide latest audited financial statements or independently reviewed financial statements

BUDGET

Estimate

$150,000 – $500,000

CONTRACT DURATION

38 months

TIMELINE

Issue date: April 8th, 2026

Enquiry deadline: April 14th, 2026

Closing date: April 23rd, 2026

Implementation period: 2 months

Ongoing support period: 3 years

QUESTION DEADLINE

April 14th, 2026

Issuing Agency

Industrial Development Corporation

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The organization seeks a vendor to configure and provide ongoing support for a cloud-based Computerised Maintenance Management System (CMMS). The required CMMS must facilitate comprehensive call logging and incident management with a range of features, including multi-channel service call logging via browser-based solutions, mobile app, and email integration. Each call must receive a unique reference number, and the system should capture detailed incident information, such as requester details, category, location, involved asset, descriptions, and support for uploading attachments. The system must detect and flag duplicate calls through pattern or keyword recognition and facilitate prioritisation based on severity and operational impact.

Further requirements include real-time status tracking for end users, structured conversion of logged calls into work orders, and robust work order management (assignment, reassignment, escalation, and full lifecycle tracking). The platform must allow uploading of images, documents, checklists, and technician notes, as well as features like overdue call reminders and status-change notifications. Automated customer feedback surveys and real-time dashboards to monitor call volumes, SLAs, technician performance, and ageing analysis are essential. Additional needs include the ability to attach checklists, safety procedures, manuals, work history; manage tasks with scheduling flexibility (reschedule, skip, defer, cancel) with full audit trails; flag deviations in maintenance plans; and customize inspection templates and checklists to align with quality and safety standards.

Vendors are required to submit all questions regarding this RFP no later than April 14, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.