Cloud-Based Computer-Aided Dispatch System

Overview

Software, Web & Mobile Development

Gainesville, Georgia, United StatesPosted 2 months agoDeadline: April 2nd, 2026

Fit Score

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SUMMARY

The county seeks a cloud-based CAD system to support public safety dispatch operations, emphasizing high reliability, mobile access, and customizable workflows.

KEY REQUIREMENTS

Bidders must be in the regular business of CAD solutions and related technologies
Bidders must be licensed and insured in the State of Georgia
Provide a cloud-based CAD system that supports high availability, redundancy, scalability, and remote access
Enhance system reliability, operational resiliency, cybersecurity, and continuity of operations
Support efficient call-taking and dispatch workflows for law enforcement, fire, and emergency medical services
Proven in public safety environments and capable of meeting current and future operational needs

BUDGET

Estimate

$500,000 – $1,000,000

CONTRACT DURATION

12 months

TIMELINE

Bid Post Date: Wednesday, March 4th, 2026

Bidder's Questions Due Date: Friday, March 20th, 2026

Response to Bidder Questions Due: Friday, March 27th, 2026

Bid Due Date: Thursday, April 2nd, 2026, by 2:00pm EST

QUESTION DEADLINE

March 20th, 2026

Issuing Agency

Hall County Government

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

A county in Georgia is seeking a vendor to provide a cloud-based computer-aided dispatch (CAD) system. The solution should deliver high availability, redundancy, scalability, and remote access, aiming to reduce reliance on on-premises infrastructure. The system must enhance reliability, operational resiliency, cybersecurity, and continuity of operations, while supporting efficient call-taking and dispatch workflows for law enforcement, fire, and emergency medical services.

Proposed solutions should be proven in public safety environments and capable of meeting current and anticipated operational needs. Vendors are required to provide detailed overviews of their CAD systems, including primary functions, features, system architecture, and operational capabilities. Support for mobile CAD functionality and applications is essential, along with configurable modules, user roles, and business rules tailored to agency-specific requirements.

Additional requirements include standard uptime guarantees, service level commitments, bandwidth, latency, redundancy, failover specifications, and performance under constrained network conditions. Vendors should describe their experience implementing CAD solutions for organizations comparable in size and complexity, outline responsibilities during the implementation process, and identify any third-party vendors or subcontractors involved.

The initial contract period will be one year, with questions from vendors due by March 20, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.