Cloud-Based Case Management System

Overview

Business Systems (ERP, CRM & POS)

Redwood City, California, United States; San Mateo, California, United StatesPosted about 2 months agoDeadline: March 31st, 2026

Fit Score

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SUMMARY

The County is seeking a five-year contract for a customizable, cloud-based case management system for its coroner's office, designed to enhance workflow, data security, and collaboration.

KEY REQUIREMENTS

BUDGET

Estimate

$250,000 – $1,000,000

CONTRACT DURATION

60 months

TIMELINE

RFP Released: March 9th, 2026

Pre-Proposal Meeting (Non-Mandatory): March 17th, 2026, 2:30pm

Deadline for Questions, Comments and Contract Exceptions: March 23rd, 2026, 3:00pm

Proposal Due Date and Time: March 31st, 2026, 4:00pm

Interviews (tentative): April 14th, 2026

Anticipated Contract Award Date: May 1st, 2026

QUESTION DEADLINE

March 23rd, 2026

Issuing Agency

County of San Mateo

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DESCRIPTION

The County seeks a vendor to provide a cloud-based case management system (CMS) tailored for a coroner's office that handles medicolegal death investigations. The selected solution must support comprehensive and effective case management, offering customization, remote access, annual hosting, maintenance, support services, and user training. Key system features include cloud-based data, image, and file storage with assurance of data safety and security, compliance with accreditation requirements, and enhanced staff collaboration.

The CMS should be web-based, accessible via modern browsers such as Chrome, Firefox, and Safari, and designed for user-friendliness. It must include tools for creating and documenting intake records, case assignments, status updates, and ideally provide time tracking for all team members. All confidential, personally identifiable information (PII) stored in the CMS must be physically located in the United States.

The initial contract period runs for five years. A non-mandatory pre-bid meeting will be held on March 17, 2026, and questions regarding the RFP must be submitted no later than March 23, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.