Cloud-Based Captive Insurance Integrator System Implementation and Maintenance

Release of RFP: April 20th, 2026

Date to submit questions: April 27th, 2026

State response to questions: May 4th, 2026

Proposals due: May 20th, 2026

Proposal Evaluations: May 29th, 2026

Discussion with Priority Listed Offerors: June 1st, 2026 to June 5th, 2026

Best and Final Offer: June 8th, 2026

Notice of Award: June 22nd, 2026

The State of Hawaii is seeking a vendor to configure, implement, and maintain a modernized cloud-based captive insurance integrator system. The selected vendor will provide system integrators to deliver a government cloud solution, including a Customer Relationship Management (CRM) system that automates the Captive Insurance Branch's core business processes. This initiative aims to modernize and automate the current paper-based operations through a comprehensive government cloud-based integrated CRM solution and an online portal.

The scope of work includes requirements gathering, business process analysis, identifying process improvements, and developing user interface designs. The vendor will configure, test, and implement the CRM system using an Agile methodology. The solution must support real-time workflows, task and document management, billing, reporting, analytics dashboards, help desk incident tracking, and secure data storage. Additionally, the contractor will develop a secure public portal for online application renewal, fee collection, and data inquiries, with seamless integration to existing systems.

The project requires overall management, supervision, and administrative support for all planned activities, working closely with a designated State project manager. Organizational change management activities must be carefully planned and executed to ensure effective adoption and timely project completion.