Cloud-Based Behavioral Health Crisis Response Records Management System

The City of Colorado is seeking a cloud-based records management system (RMS) designed specifically for behavioral health crisis response operations. This system must be fully HIPAA-compliant, enabling secure data entry and management of information related to individuals, call for service details, and clinical case management interactions. The solution should feature customizable fields and robust reporting capabilities to support a variety of operational needs.

The RMS must provide a comprehensive and integrated web-based platform that centralizes client data and is easily accessible to authorized city staff across multiple devices, including desktop computers, laptops, tablets, and mobile phones. No local PC installation should be required, and the software must ensure compatibility with major web browsers such as MS Edge, Firefox, Safari, and Chrome. Key functionalities include recording emergency service call details, managing patient demographics, logging case management notes, and facilitating data export for reporting purposes.

Vendors are expected to deliver an intuitive user experience with a dynamic portal that adjusts content display based on the accessing device. Interested parties may submit questions regarding this opportunity by January 5, 2026.