Cloud-Based Back Office System

Overview

Software, Web & Mobile Development

San Francisco, California, United StatesPosted 8 days agoDeadline: June 11th, 2026

Fit Score

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SUMMARY

The FasTrak Regional Customer Service Center seeks vendors for the development, implementation, and long-term maintenance of a scalable cloud-based back-office tolling system.

KEY REQUIREMENTS

BUDGET

Estimate

$15,000,000 – $30,000,000

CONTRACT DURATION

84 months

TIMELINE

RFQ Issue Date: April 27th, 2026

Mandatory Respondents' Conference: May 11th, 2026

Deadline for Questions: May 13th, 2026

BATA Question Response Date: May 20th, 2026

Deadline for Protesting RFQ Provisions: June 8th, 2026

Closing Date for Responses: June 11th, 2026

Interviews and Reference Checks: June/July 2026

Short List: July/August 2026

RFP Activities Start: September/October 2026

BATA Oversight Committee and BATA Approval: Spring 2027

QUESTION DEADLINE

May 13th, 2026

Issuing Agency

Bay Area Toll Authority

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DESCRIPTION

A vendor is sought to provide a cloud-based back-office system for the FasTrak Regional Customer Service Center (RCSC). The scope includes the design, installation, commissioning, operation, and maintenance of a next generation tolling back-office system. This project requires full-service customer service center back-office capabilities, including components such as websites and lockbox integration. Delivery involves the development, configuration, integration, and testing of the system and its associated subsystems, functionalities, and interfaces.

The selected vendor will manage all aspects of transitioning from the current back-office system, including migrating existing accounts, data, invoices, violations, and file artifacts. The system must be based on a proven software platform, designed for long-term scalability, adaptability, and resilience to serve the region's needs until at least 2050. The relationship is envisioned as strategic and collaborative, with provisions for transitioning ongoing operations and maintenance. Ongoing responsibilities will include maintenance, support, updates, upgrades, cloud-based hosting, reporting, archiving, and disaster recovery.

All bidder questions must be submitted no later than May 13, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.