Claims Management Solution

The Government of Yukon is seeking a secure, web-based claims management solution that provides comprehensive reporting capabilities, robust security, and advanced access controls. The system must be compatible with the latest versions of Chrome and Microsoft Edge on Windows 11 or newer, and utilize modern responsive web application design to ensure an optimal user experience across devices.

Key requirements include intuitive report-building tools for all business objects, with support for exporting reports as CSV or Excel files in both formatted and unformatted forms. The solution should enable text searches across all business objects and attached PDF documents, and support secure, encrypted backups with the capability to restore operations within one business day following any service disruption. Data access must be tightly managed using roles, groups, and permissions, with two-factor authentication via Microsoft Authenticator required for login. Additionally, comprehensive encryption is mandated for all data in transit and at rest, including on external host infrastructure if applicable.

The system must log all field changes with detailed audit information, and ensure that information is not retained in development or non-production environments once deployed live. This solution is intended to enhance the security, accessibility, and management efficiency of the claims process for the Yukon Government.