Civil Case Management System

Overview

Financial, Legal, HR & Staffing

Phoenix, Arizona, United StatesPosted about 1 month agoDeadline: May 7th, 2026

Fit Score

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SUMMARY

Arizona is seeking a vendor to provide a cloud-based civil case management system with robust integration, workflow, reporting, and optional AI capabilities to streamline legal matter handling.

KEY REQUIREMENTS

Must have a minimum of five years of experience in the development and implementation of legal case management systems for government entities.
Must have successfully completed a minimum of two implementations of large-scale legal case management solutions within the past five years for a City, County, or other municipal government in the United States.
Must support at least 50 concurrent users and manage 2,000+ matters annually.
Must be FedRAMP Moderate certified or provide alternative security certifications such as ISO/IEC 27001 or SOC 2 Type II.
Must host solution onshore within the United States with no remote access for individuals not physically located in the United States.
Must be registered in the City's Procurement Portal.
Must be in good standing with the Arizona Corporation Commission.

BUDGET

Estimate

$500,000 – $2,000,000

CONTRACT DURATION

84 months

TIMELINE

Solicitation Issue Date: April 3rd, 2026

Pre-Offer Conference: April 10th, 2026

Written Inquiries Due Date: April 17th, 2026

Offer Due Date: May 7th, 2026

QUESTION DEADLINE

April 17th, 2026

Issuing Agency

City Of Phoenix

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

This RFP seeks a vendor to deliver a comprehensive, cloud-based civil case management system designed to facilitate efficient handling of legal matters throughout their lifecycle. The system must feature an intuitive, configurable interface optimized for both desktop and mobile devices, robust calendaring, rules-based docketing, advanced module-wide search, and seamless integration with tools such as Microsoft Office 365, Outlook, and document management platforms.

Key capabilities required include secure administration, customizable user and role-based permissions, document automation, template-driven data entry, and easy report creation with ad hoc, self-service custom reports and flexible reporting fields. Advanced features such as invoice management, time entry, billing functionalities, and integrations with platforms like Westlaw, SAP, and TrialNet are essential. Furthermore, the solution should offer high-grade encryption, role-based access controls, and optional AI enhancements for automation and analytics—ensuring all AI features are opt-in and separate from core application logic.

The system must be browser-agnostic and responsive across browsers like Edge, Chrome, and Safari and allow for user-friendly natural language search, automatic calendaring, and customizable dashboards. Administrators should have capabilities for user provisioning, access management, security controls, and document lifecycle management. The contract awarded will last four years.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.