City-Wide Cloud-hosted Phone System and Implementation Services

The City of Wisconsin is seeking a qualified vendor to provide a city-wide cloud-hosted phone system along with comprehensive implementation services. The desired solution should deliver a modern, cloud-based communication infrastructure that emphasizes reliability, scalability, and flexibility while reducing dependency on on-premises hardware.

The system must be capable of supporting the communication needs of administrative offices and remote workers throughout the city. Key features include mobile integration, enabling users to make and receive calls, access voicemail, and utilize additional features directly from their smartphones. A centralized, web-based management portal is required for configuration, monitoring, and troubleshooting purposes.

Additionally, the selected vendor must offer 24/7 customer support and technical assistance to ensure prompt issue resolution and minimal downtime. This project represents an opportunity for vendors with demonstrated experience in cloud communication platforms and extensive support capabilities.