Case Management System

Overview

Business Systems (ERP, CRM & POS)

Boise, Idaho, United StatesPosted 2 months agoDeadline: March 23rd, 2026

Fit Score

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SUMMARY

Idaho seeks a SaaS case management system to streamline workflows and improve management of juvenile justice cases. The solution should replace legacy systems, enhance data accuracy, and support all agency divisions.

KEY REQUIREMENTS

BUDGET

Estimate

$300,000 – $1,000,000

CONTRACT DURATION

12 months

TIMELINE

Questions due: March 6th, 2026

Addendum issued: March 11th, 2026

Proposals due: March 23rd, 2026

Recommendation to proposers: April 2nd, 2026

Protest deadline: April 6th, 2026

Board considers proposals for award: April 7th, 2026

Estimated total project duration: 9–12 months

Requirements & Planning: 1–2 months

Configuration & Development: 3–4 months

Data Input & Testing: 2 months

Training & Go-Live: 2 months

Post Go-Live Support: 1–2 months

QUESTION DEADLINE

March 6th, 2026

Issuing Agency

Ada County

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DESCRIPTION

The agency is seeking a vendor to provide a modern, configurable Software-as-a-Service (SaaS) case management system to support case intake, tracking, reporting, and outcomes management for youth in the juvenile justice system. The proposed system should streamline case workflows, enhance data accuracy, comply with state and federal reporting requirements, and improve accessibility for staff and stakeholders.

The solution must support all divisions within a single agency instance and offer role-based access controls tailored to each function. The new platform will replace legacy and manual systems, aiming to improve the efficiency, accuracy, and accessibility of juvenile case data. The implementation should ensure a successful transition with minimal disruption to operations, provide go-live support, and guarantee prompt issue resolution.

Key requirements include support for cross-division workflows, comprehensive reporting and outcomes tracking, secure role-based access controls with audit trails, system configuration and implementation, robust security and permissions design, as well as data reporting and export capabilities. Questions related to the RFP must be submitted by March 6, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.