Case Management System

Carson, Nevada is seeking a qualified vendor to provide and implement a new case management system that will replace their existing database. The primary goals are to improve workflow efficiencies, enhance overall system functionality, and deliver better services to the public. The system will be developed based on a completed needs assessment to ensure it addresses the requirements of the organization and its stakeholders.

Key features of the desired solution include an online form submission process with automated email notifications and a public-facing, searchable database. The system must support the creation and management of publicly available forms for ethics complaints, advisory opinions, ethics acknowledgments, and requests for public records. Users should be able to upload documents, build draft templates, monitor deadlines, update case statuses, and access other case management functionalities as determined by the assessment.

The system should also include robust reporting capabilities, allowing users to generate and visualize reports on case status, type, determination, and other performance measures identified by the commission. A critical component of the project involves migrating all current case information, including ongoing cases and publicly available materials, into the new case management system to ensure continuity and compliance with record-keeping requirements.