Case Management Software Solution
Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Posting of RFP for public bidding (ESBD): March 26th, 2026
Inquiries and Interpretations Deadline: April 1st, 2026 @ 3:00 PM CT
Q and A addendum posting to ESBD: April 3rd, 2026 @ 5:00 PM CT
Proposal Submittal Deadline: April 14th, 2026 @ 3:00 PM CT
QUESTION DEADLINE
Issuing Agency
University of Houston-Downtown
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The University seeks a vendor to provide a comprehensive, cloud-based enterprise case management software solution. The system must support multiple departments and case types, including student conduct, Title IX, behavioral intervention, and employee-related matters, through a centralized, secure, and configurable platform.
Key requirements include configurable case workflows, lifecycle management, and the capability to manage both student and employee-related cases. The software should offer custom forms for case intake, rules-based automation for routing, notifications, task assignments, and escalations, as well as automated communications and at-risk individual tracking tools. Security features such as granular, role-based access controls and privacy controls at the user, group, and case levels are essential.
Reporting and analytics capabilities should allow for ad-hoc reports and configurable dashboards at both operational and executive levels. Integration with Student Information Systems, Single Sign-On functionality, and secure APIs for interoperability are required. The selected vendor must provide full implementation services, including system configuration, data migration, training, and ongoing support.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.