Case Management Software
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Data Migration, Implementation, Training: October 1st, 2026
Go Live: April 1st, 2027
Issuing Agency
Board of Education of the City of Chicago
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
This RFP seeks a vendor to provide a comprehensive case management software solution to efficiently process and address complaints related to discrimination, harassment, sexual misconduct, and retaliation. The system should streamline workflows, automate critical tasks, and ensure adherence to federal compliance standards.
Key requirements include a dedicated intake and triage function for reports, robust report capture, and mechanisms for students, parents, and community members to submit concerns. Additional features encompass case creation, categorization and prioritization, document management, and assigned staff tracking. The system should offer a reporting snapshot, track triage actions, and clearly indicate final dispositions. Reports must be manageable from multiple sources with the capability for users to mark priority cases and utilize conditional formatting to highlight deadlines. School identification and case type designation during intake, with the flexibility to adjust designations, are also necessary features.
A pre-submittal conference is scheduled for March 26, 2026.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.