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Case and Client Relationship Management Solution

Overview

Business Systems (ERP, CRM & POS)

CanadaPosted about 2 months agoDeadline: April 8th, 2026

Fit Score

Settle Intelligence

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SUMMARY

RFP seeking a case and client relationship management solution for an organization in Quebec, Canada.

KEY REQUIREMENTS

Participation limited to Qualified Supplier Partnerships (QSPs) qualified under ITQ#E60ZM-241989
Submit all required supporting documentation and responses by April 8th, 2026 at 14:00 EDT
Responses submitted after 14:00 EDT will be declared non-responsive
Provide, operate, and maintain a secure Case and Client Relationship Management (CCRM) Service (for CTV contract)
Configure and implement the Case and Client Relationship Management (CCRM) Solution into production (for SI contract)

BUDGET

Estimate

$1,000,000 – $5,000,000

TIMELINE

Publication date: March 3rd, 2026

Last amendment date: March 6th, 2026

Closing date and time: April 8th, 2026 at 14:00 EDT

Issuing Agency

Public Works and Government Services Canada

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

A Canadian organization based in Quebec is seeking a vendor to provide a case and client relationship management solution. The goal is to implement a system that can efficiently manage case information and client interactions, supporting operational needs and improving service delivery.

Further details regarding the scope, requirements, and evaluation criteria may be available in the main RFP document, which must be obtained directly from the issuing authority.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.