Business Solution and Industrial Business Zone Services

Overview

Management Consulting & Admin Support

Bronx, New York, United States; Brooklyn, New York, United States; New York, New York, United States; Jamaica, New York, United States; Staten Island, New York, United States; Long Island City, New York, United StatesPosted about 2 months agoDeadline: April 17th, 2026

Fit Score

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SUMMARY

New York is seeking a provider to deliver comprehensive business solutions and industrial zone services, focused on active community engagement, multilingual customer support, data management, and long-term client outcomes.

KEY REQUIREMENTS

Provide a physical location within New York City.
Five years of experience working with small businesses.
Five years of experience conducting outreach in New York City.
Five years of experience providing financing assistance or securing funding for small businesses.
Three years of experience providing and/or coordinating in-person and virtual services or events.
Five years of experience coordinating operations of multiple stakeholders and managing CRM technology.
Five years of experience working with or providing services to industrial businesses.

BUDGET

Verified

$15,000,000

CONTRACT DURATION

36 months

TIMELINE

Contract term is anticipated from July 1st, 2026 to June 30th, 2029.

The contract may include an option to renew for an additional period not exceeding one year.

Issuing Agency

New York City Department of Small Business Services

Organization overview and procurement intelligence available on paid plans.

See Issuer Research

DESCRIPTION

The government authority in New York is seeking a qualified vendor to provide business solution and industrial business zone services throughout designated service areas. The selected provider will be responsible for maintaining a physical presence at both flagship and satellite locations and fostering relationships within small business communities in the borough. Business Advisors, who may be staff or subcontractors, are expected to build and maintain trusted relationships with community-based organizations and proactively drive business development.

Key responsibilities include delivering excellent customer service in multiple languages (notably Russian, Spanish, Chinese, Korean, and Haitian Creole), promptly responding to inquiries, and ensuring high customer satisfaction. Staff will regularly maintain and update client service, demographic, and economic data in the Customer Relationship Management (CRM) system, guiding both virtual and in-person services. Furthermore, the vendor must capture and document customer success stories and feedback, track and report on long-term client outcomes, and manage comprehensive needs assessments and project triage for businesses in the service area.

The contract term will be for three years, and all questions regarding the RFP must be submitted by March 27, 2026.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.