Building Permit Amanda and Citizen Portal Design, Development, Testing and Enhancements Service

Ontario is seeking a qualified vendor to deliver comprehensive services for the design, development, testing, and enhancement of its Amanda Citizen Portal, focused on building permit functionalities. This engagement covers the full lifecycle of development, from project planning through to implementation, and includes delivery, support, warranty, and ongoing maintenance of the building permit portal utilizing Amanda Citizen Portal version 2024.12.6.

The selected vendor will be responsible for maintaining an integrated project plan that addresses all phases, dependencies, milestones, and deliverables. Key tasks include managing a requirements traceability matrix, aligning configurations with approved requirements, coordinating dependencies between workflows and integrations, and ensuring that all workflow configurations are validated by business users prior to deployment. Comprehensive integration planning, issue resolution during integrations, and detailed testing at the unit, system, integration, and user acceptance levels are also required.

Additionally, the vendor must provide prompt end-user training within 24 hours of new functionality deployment to facilitate proper utilization and adoption of portal features. Structured post-go-live support during a defined stabilization period is expected, including the tracking and resolution of issues. The project will conclude with a closeout phase, incorporating the collection of lessons learned and the delivery of final documentation. At all stages, compliance with established service level agreements (SLAs) for response and resolution times must be consistently maintained.