Bicycle E-Locker Installation, Maintenance, and Customer Support Services

Overview

Construction, Facilities & Maintenance

West Hollywood, California, United StatesPosted 23 days agoDeadline: May 5th, 2026

Fit Score

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SUMMARY

Seeking a vendor to install, maintain, and support bicycle e-locker systems, with responsibilities including preventative maintenance, on-call repairs, and end user customer service.

KEY REQUIREMENTS

Must have been in business for a minimum of five years providing services under public works contracts
Must demonstrate recent experience within the last three years providing requested services
Must possess a valid and active State of California Contractor license: D-34 - Prefabricated Equipment Contractor
Must be registered with the Department of Industrial Relations for public works projects
Must be able to self-perform at least 50% of the contract price
Must provide bid security in the amount of 10% of the total bid price
Must comply with the Project Labor Agreement between the City of West Hollywood and the Los Angeles/Orange Counties Building and Construction Trades Council
Must provide performance and payment bonds in the amount of 100% of the total bid price per year

BUDGET

Estimate

$150,000 – $500,000

CONTRACT DURATION

12 months

TIMELINE

Questions regarding the bid packet are due by April 24th, 2026 at 10:00 a.m.

Bids must be submitted no later than May 5th, 2026 at 1:00 p.m.

QUESTION DEADLINE

April 24th, 2026

Issuing Agency

City Of West Hollywood

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DESCRIPTION

The contracting agency is seeking a vendor to provide comprehensive services for the installation, maintenance, and customer support of publicly accessible bicycle electronic locker systems. This project includes supplying, installing, and ensuring the ongoing operability of secure, weather-resistant bicycle storage units that feature user-friendly electronic access systems such as mobile applications, RFID or transit cards, or keypad entry mechanisms. The lockers are to be operated as a shared-use, on-demand service with non-exclusive, short-term usage for multiple registered users, returning to general availability after each use or upon reaching a defined maximum usage period.

Responsibilities also cover routine preventative maintenance, on-call maintenance, and repair services to support system reliability. Vendors must provide comprehensive customer service for locker end users, which encompasses account assistance, troubleshooting user access issues, managing payment inquiries and account balances, and assisting local businesses and employers with employee account setups. Contractors are expected to collect and report data related to system usage, availability, and performance metrics, while adhering to a customer support schedule approved by the City.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.