Backup Call Handling Equipment Solution for Consolidated 911 Dispatch Centre
Overview
Fit Score
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateTIMELINE
Request for Information issued: April 28th, 2026
Submission of written questions due: May 12th, 2026
Response submission deadline: May 27th, 2026
QUESTION DEADLINE
Issuing Agency
Charleston County
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The consolidated 911 dispatch centre is seeking information regarding backup call handling equipment solutions to support their operations and future expansion to additional public safety partners and agencies. This Request for Information (RFI) aims to gather insights on current technologies, system capabilities, deployment models (including on-premises, cloud-native, and hybrid architectures), and vendor experience to help shape a potential future procurement.
Respondents are expected to provide detailed information about the backup call handling solution, including system overview, failover and failback processes, and integration with GIS or location services. The solution should support voice, text-to-911, multimedia communications, CAD system integration, and audio logging. Redundancy, failover capabilities, and recovery time objectives should be clearly described. Additional areas of interest include implementation strategies, migration plans, cybersecurity features with relevant certifications, data encryption practices, system monitoring, update management, and the proposed pricing models (capital versus subscription-based).
Vendors must also share their company background and relevant experience. All questions related to this RFI must be submitted by May 12, 2026.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.