Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
DESCRIPTION
The State of California is seeking a qualified vendor to develop, implement, and support a next-generation tolling Back Office System. This platform will be designed as a resilient, adaptable, and scalable solution to address the region’s tolling and customer service requirements through at least 2050.
The system must offer a seamless customer experience while upholding rigorous standards of data and financial integrity, transparency, and self-diagnosis. Key features include modularity, compatibility with third-party systems and various lane technologies, robust business continuity and security measures, comprehensive reporting and dashboard capabilities, and future-ready adaptability with minimal customer service disruptions during updates.
Vendors are expected to partner in the long-term evolution of the platform, supporting its strategic growth and alignment with the agency’s vision and needs. This procurement represents a significant opportunity for firms with expertise in scalable back office systems and customer-focused solutions.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.