Automated Call Service System
Overview
Fit Score
Settle Intelligence
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SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
Pre-proposal conference: April 22nd, 2026
Questions due: April 24th, 2026
Submission deadline: June 3rd, 2026
Award posting: July 8th, 2026
Contract start date: August 13th, 2026
QUESTION DEADLINE
Issuing Agency
South Carolina State Housing Finance And Development Authority
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The government authority in South Carolina is seeking a vendor to provide an automated call service system capable of mass notifications through calls, emails, and text messages. The system must allow users to send bulk email notifications and track read or unread statuses, send mass text messages with opt-out options and reporting functionality, and facilitate automated call campaigns averaging 20,000 calls per month. Call recipients must have the option to connect to a live agent, who will be a member of the Housing staff, after message playback.
Additional requirements include the ability to record, name, and save messages until deletion by the user, pre-selected voice messaging options, and a user portal for independently managing and uploading notification campaigns. The system should support uploading call logs using various file formats such as Excel or text, allow typing automated messages and selecting different message styles, as well as recording personalized voice messages.
The initial contract period is one year. All questions regarding this RFP must be submitted by April 24, 2026.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.