Asset Management and Work Order Software

A California city is seeking a vendor to provide asset management and work order software integrated with the city’s existing ArcGIS Online asset inventory. The system must enable efficient tracking of field-level work orders on physical assets, such as benches, play equipment, and irrigation systems. It should support secure contractor access for task management, mobile documentation, and GIS-based navigation. Mobile field use is essential, allowing users to upload photos, change work order status, add completion notes, and view assigned work orders with location and priority details.

Key requirements include seamless integration with ArcGIS Online, flexible schema editing, support for asset-linked tasks, and maintenance of schema integrity with Esri feature layers. The solution must utilize global ID-based relationships for traceability and allow asset records to originate from ArcGIS Online via REST services. The system should remain streamlined in its initial deployment, without the need for forecasting or lifecycle modeling, but should offer scalability for future growth. Vendors are required to clearly outline their licensing models, pricing tiers, and costs for future expansion or integration. The contract term is three years, and the system must be able to support the city's long-term asset management and operational needs.