App Enhancer and Content Management Software Maintenance and Support Services

Overview

IT Support, Hardware & Networking

Charleston, West Virginia, United StatesPosted about 2 months agoDeadline: April 7th, 2026

Fit Score

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SUMMARY

RFP for five-year maintenance and support services of App Enhancer (OpenText Application Xtender) and related ACM software in West Virginia.

KEY REQUIREMENTS

Vendor must be an authorized OpenText provider for software maintenance and support.
Provide maintenance and support for 120 AppEnhancer/OpenText ApplicationXtender licenses.
Contract term includes an initial 5-year period with one optional 1-year renewal.
Include reinstatement fees for lapsed support in the first year's cost, if applicable.
Submit all applicable maintenance and support agreements for review prior to contract award.
Perform out-of-scope services on an as-needed basis at an established hourly rate.
Complete the pricing page in its entirety.
Accept payment via electronic funds transfer and P-Card.
Maintain Commercial General Liability Insurance of at least $1 million per occurrence.

BUDGET

Estimate

$500,000 – $2,000,000

CONTRACT DURATION

72 months

TIMELINE

Date Issued: March 20th, 2026

Question Submission Deadline: March 26th, 2026

Solicitation Closes / Bid Opening Date: April 7th, 2026

Initial Contract Term Commences: May 10th, 2026

Initial Contract Term Ends: May 9th, 2031

QUESTION DEADLINE

March 26th, 2026

Issuing Agency

West Virginia Department of Administration, Purchasing Division

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DESCRIPTION

The selected vendor will be responsible for providing comprehensive maintenance and support services for App Enhancer, previously known as OpenText Application Xtender (AX) or Application Content Management (ACM) software. The scope includes main software support, user pack support for AX/ACM Xplore full text and web public access, full text server support, prime protect service, and server core package support. Renewals for the AX/ACM Xplore full text 5CC user pack and web public access 25CC user pack are also required, along with ongoing support for the related server components and public access licenses.

Vendors are invited to address all aspects of application content management support detailed above and must submit any questions regarding the RFP by March 26, 2026. The resulting contract will cover a service period of five years, ensuring long-term reliability and user accessibility to the AX/ACM platform and associated modules.

Source attribution

This Settle analysis is based on the issuing organization’s public RFP listing.