Overview
Fit Score
Settle Intelligence
Settle helps teams find, evaluate, and respond to public RFPs. We continuously surface new opportunities, score them against your company strengths, and draft proposal responses so you can focus on the work that wins business.
SUMMARY
KEY REQUIREMENTS
BUDGET
EstimateCONTRACT DURATION
TIMELINE
RFP Issued: March 11th, 2026
Questions and Requests for Clarification Due: March 25th, 2026
Agency’s Response to Questions/RFCs: April 1st, 2026
Proposals Due: April 15th, 2026
Interviews: Week of June 15th, 2026
Contract Award: August 5th, 2026 (District); August 6th, 2026 (JPB)
Contract Start Date: September 1st, 2026
QUESTION DEADLINE
Issuing Agency
San Mateo County Transit District, Peninsula Corridor Joint Powers Board, And San Mateo County Transportation Authority
Organization overview and procurement intelligence available on paid plans.
DESCRIPTION
The agency seeks a vendor to provide ambassador services that support various outreach efforts related to operations, promotions, special event service, construction, planning, and long-term assignments. The selected vendor will deploy staff to assist the general public during major public events, construction projects, planning workshops, street fairs, parades, crises, and emergency-related circumstances. Staff must be able to respond to outreach requests within 48 hours of initial contact, or the next business day if weekends or federal holidays apply.
The contract requires staff equipped to offer interpretation services in multiple languages, particularly Cantonese, Mandarin, and Spanish, to serve Limited English Proficiency (LEP) customers. Additional responsibilities include supporting communication and operations by placing informational and directional signage as needed, and maintaining ongoing communication with the outreach Project Manager to report incidents, conditions, or issues requiring attention.
Vendors must utilize the agency’s online reporting and feedback system to document all outreach and interactions. Work may include responding to operational changes (such as fare, schedule, or service updates), supporting promotions at school or community events, and facilitating services at high-profile events like major sports games and large-scale public gatherings.
Source attribution
This Settle analysis is based on the issuing organization’s public RFP listing.